Collections and Retentions Agent

  • Published date: June 1, 2016
  • Category: Customer Service
    • Location: Johannesburg, Gauteng
  • Jop type: Undefined
  • Salary: R Not mentioned
  • Company name: Yahweh Resources

Job Description

Our Client is currently seeking experienced Agents to join their dynamic team
Purpose of the job: Collecting of outstanding premiums on the data base, update the ”book” where necessary and any other service related inquiries.

Core Functions:
• Collection of outstanding premiums from members.
• Cancellation of policies due to non-payments.
• Understanding of members needs and service related inquiries.
• Retaining clients and reinstating where necessary.

Details of function:
• Able to read payments, credit/arrears on policies and inform member thereof.
• Informing members of benefits that are suspended until premiums are paid up to date.
• Recording all collected premiums for commission reports.
• Cancellations if policies are outstanding on two or more payments.
• Servicing members with regards to benefits and other policy related queries.
• Operating/system knowledge of the databases, thus being able to amend policies.
• Tend to members telephonically.
• Ability to handle irate members.
• Performance is target based.
• Conserving business when applicable.

Qualifications and Requirements:
• Possession of a Matric certificate
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers.
• Fluent in English and Afrikaans
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and other systems used.
• High level of enthusiasm, initiative and energy.
• Excellent interpersonal skills.
• The ability to conserve business and service existing members professionally.
• Must be honest, hardworking, humble and professional at all times.
• Self-motivation.

Job details

Yahweh Resources
Undefined
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